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These Terms & Conditions set out the rules that apply when you open and use a cb9997 account, including how transactions are handled, what you can do on the platform, and what we expect from you in return. Access to and use of this platform depends on your local law and the eligible regions defined in these terms.
By creating an account on cb9997 and proceeding past the registration step, you confirm that you have read, understood and agreed to these Terms & Conditions in full. These terms apply to every action you take on the platform — from the moment you complete account registration through every deposit, withdrawal and session you run. We reserve the right to update these terms at any time. When we do, a notice will be posted on the platform and the revised date will be updated on this page. Continued use of your account after a change is published means you accept the revised terms. Where payment methods are involved — including bKash, Nagad and Upay — the transaction rules described in these terms apply alongside the conditions of those individual wallet providers. Any conflict between what a third-party wallet says and what these terms say will be resolved in the way that keeps your account record accurate and your transaction history intact. These terms do not override the rules of your local jurisdiction. Access to the platform and any features within it depends on your local law and the eligible regions we serve.
All bKash deposits and withdrawals on your account are subject to the transaction rules in these Terms & Conditions, read alongside bKash's own wallet conditions.
Nagad payment routes fall within the scope of these terms. Your Nagad transfer records are visible in your account transaction history as soon as they are processed.
When you use Upay to fund your account, these terms govern the acceptance and processing of that transaction on our side, separate from Upay's own service rules.
We publish all material changes to these terms on this page with an updated revision notice. Check back here whenever you receive a platform notification about a policy change.
Not every situation you encounter on the platform is governed the same way. These Terms & Conditions are specific in what they cover and equally specific in what sits outside their reach. Understanding the scope stops confusion later — especially around payment routes, content access and third-party services connected to your account. The four areas below define the boundary clearly so you know exactly which rules apply to which part of your account experience.
The rules in these terms govern how your account is created, verified and maintained. Login conduct, credential security and session activity all fall within this scope. Account suspension and closure are also handled under these terms.
Every deposit and withdrawal processed through your account — whether via bKash, Nagad, Upay or any other configured payment route — is covered by these terms. The transaction record shown in your account is the authoritative log.
Games, odds displays, promotional notices and any other material published on the platform are subject to these terms. We retain control of how that content is presented and may change or remove it without prior notice.
Payment wallet providers, game studios including Spadegaming, PlayStar, JDB and PG Soft, and any external links do not fall under these Terms & Conditions. Their own policies apply independently, and we are not responsible for those terms.
These Terms & Conditions are not a one-way document. They also set out what you can do — specifically, how you access your own records, make corrections, ask questions and request support. Your account transaction history is accessible from the signed-in account area at any time. If you spot an entry that does not match a deposit or withdrawal you made through bKash, Nagad or Upay, you can raise a query directly through our support channel and we will review the record against our system log. Updating your account details — such as your registered contact information — follows the steps shown inside your account settings page. We do not make changes to account data on your behalf without your explicit request and a completed verification step. If you believe any part of these terms has been applied to your account incorrectly, submit your concern through the support route listed in these terms and we will respond. Nothing in these terms removes any right you hold under the laws of your jurisdiction.
Open your signed-in account area and navigate to transaction history. Every deposit and withdrawal, including bKash and Nagad payments, is logged there with a timestamp and status.
Head to account settings to update your registered contact or profile information. Follow the fields and verification steps shown on that page — we process the change once verification is complete.
If a transaction or policy application looks wrong, contact us through the support route on this platform. Provide your account reference and the transaction in question so we can match it to our system log.
If a section of these terms is unclear, write to us through the published contact route. We will point you to the relevant clause and, where needed, explain how it applies to your specific account situation.
If something in these Terms & Conditions raises a question or you need to dispute a decision made under them, reach out through the contact routes published on this platform. We handle terms-related queries separately from general account help so that the right team reviews your concern. When you contact us, include your account reference number and the specific clause or transaction you are asking about — this keeps the exchange focused and gets you a more accurate response. Access and eligibility queries that relate to your local law and region are also handled through these same channels.
Open the live chat widget from your signed-in account page. Select the terms or account policy topic so your message routes to the team that handles policy queries directly.
Send your terms or dispute query to the published support email address shown in your account help section. Include your account reference and the specific clause you are asking about for a faster response.
The help centre available from the account menu contains published answers to common terms questions, including how transactions are handled for bKash, Nagad and Upay routes.
Keeping these Terms & Conditions accurate and applied consistently is something we treat as an operational responsibility, not a formality. Every clause in this document reflects a real process — whether that is how we log a bKash transaction, how we handle an account closure request, or how we retain records for dispute resolution. We do not apply terms selectively and we do not make verbal commitments that override what is written here. If we update a clause, the change is published on this page before it takes effect. Your continued account use after that update means you have accepted it.
Every deposit and withdrawal — including those made via Nagad, bKash and Upay — is recorded in your account log. We retain these records for the period required to resolve any dispute raised under these terms.
Access to your account is controlled by the credentials you create. These terms place the responsibility of keeping your login details secure on you. If you suspect unauthorised access, report it through our support channel immediately.
We use cookies and session data to keep your account functional and to maintain your preferences across visits. Our data handling practices are described in our Privacy Policy, which sits alongside these Terms & Conditions.
To request a correction to your account record or to ask us to review how a term was applied, contact us through the published support route. We track every request and respond through the same channel you used.
The questions below cover what we hear most often when account holders read through these Terms & Conditions. If your question is not answered here, contact us through the live chat or email route listed above.
Yes. Every transaction processed through your account — including those made via bKash, Nagad and Upay — is governed by these terms on our side. The wallet provider's own conditions apply separately. Your transaction log in the signed-in account area is the record we reference for any dispute.
Raise your concern through live chat or the published support email, and include your account reference and the specific clause or transaction involved. We review the record against our system log and respond through the same channel. Nothing in this process limits rights you hold under your local law.
We post a notice on the platform and update the revision date on this page whenever a material change is made. You should check this page after receiving any platform notification about a policy change. Continuing to use your account after a change is published means you accept the updated terms.
Yes. Open your signed-in account area and navigate to transaction history. Every deposit and withdrawal is logged there with a timestamp and a status. If an entry does not match a payment you made via bKash, Nagad or Upay, contact support with the transaction reference and we will investigate.
These terms cover your account conduct and transactions on the platform. Game studios including Spadegaming, PlayStar, JDB and PG Soft supply game content under their own provider agreements. Those agreements are separate from and do not override the account-level rules set out here.
Access depends on your local law and the eligible regions we serve at the time you register or log in. These Terms & Conditions do not override any restriction imposed by your local jurisdiction. If you are unsure whether access is permitted in your region, seek local legal advice before opening an account.